Let me begin by pointing out that this was not a normal bank. For some reason, the higher-ups in the banking world (who I always like to imagine as fat pigs in suits with cigars) thought it would be a good idea to have a bank in a grocery store. Really? Okay, sure. This grocery store was also in the heart of a more struggling community, so the idea of a bank being in that store in that area made the entire experience that much odder. Sometimes it would leave me feeling like we were taunting the more struggling citizens (those shopping with food stamps). Not for you…
No one that knows me would have argued that banking is the best career choice for me. Yes, I enjoy interacting with people and customer service to a certain extent, but numbers are not my thing. The one time I had ever (ever!) needed a tutor was for a beginning college course in Accounting. I remember the tutor having a hard time explaining something to me and so she would talk slower and slower as if it was the speed of her explanation that was the problem. For all I know that tutor is still sitting someplace trying to finish that sentence.
I was in grad school at the time (working towards a master’s in English Literature), and the job worked around my busy classroom schedule, so I couldn’t say no, no matter how off this position was for me. It almost made me feel like I had a secret identity. At school I was in cool t-shirts and hoodies, talking about Virginia Woolf and William Shakespeare; at work, I was a business professional talking about mortgages. I was the English major’s version of Clark Kent.
Being in a grocery store, the bank looked more like a pharmacy, with one back office and a long counter. But instead of pills we were pushing financial obligations and long-term debt. We were there to open accounts, sell the services of the bank. We were the front line of a financial war, and the shoppers walking around were the targets. Our weapons were free rulers and pens and other minor office supplies with our logo on them. It was also my job every thirty minutes or so to wander around those grocery aisles, interrupting strangers who were in the middle of shopping. Honestly, it all felt so very rude and I hated it.
“Hi, I noticed you are buying groceries. Would you like a free notepad for your grocery list? No… Okay… Well, I’m with the bank over there and we are offering a new special on an equity loan… And… I’m sorry for bothering you.”
I said sorry a lot when I was on that job. Continue reading